REFUND POLICY

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A Lawful Refund Policy.

Bad and hazy refund policies are conquered. We never want our customers to feel cheated by paying for Oxibase. To this end, our refund policy is transparent: if you're unhappy with Oxibase for any reason, get in touch and we'll take care of you.

Examples of full refunds we’d grant.

  • If you were just charged for your next month of Oxibase services. Meanwhile, you can put cancel a request. We would be pleased to refund of the respective remaining amount as per the refund policy.
  • In exceptional cases, if you forgot to cancel Oxibase services and haven’t used oxibase services then accordingly, we’ll give you a full refund after evident confirmation of dormant duration of Oxibase CRM services.
  • Certainly, at any point of time if you did not find the Oxibase CRM services any more suitable and at the same time if we found your request genuine enough then we would like to accelerate your refund request.

Examples of partial refunds or credits we’d grant.

  • If the user forgot to cancel Oxibase CRM services a year ago, there have been activities on your account since then we will review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra users, although you did keep using Oxibase in general, we’d consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

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  • If the user forgot to cancel Oxibase CRM services a year ago, there have been activities on your account since then we will review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra users, although you did keep using Oxibase in general, we’d consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Stay Connected

At the end of the day, nearly everything on the edges comes down to a case-by- case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

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